Once you've processed a pay run, PaySauce handles payments, tax remittance, superannuation contributions, and regulatory filings. You can monitor the status of these activities and make adjustments if needed.
Viewing processed pay runs
To view a completed pay run:
Select Payroll from the navigation menu
Go to the Previous pay runs section
Select the pay run you want to view
Understanding processed pay run information
Processed pay runs include additional information compared to draft pay runs:
Payment status
Shows the current status of payments associated with the pay run:
Processing: Payments are being processed
Complete: All payments have been successfully processed
Failed: One or more payments failed (investigate and resolve)
Pay run status
The pay run status changes from "Draft" to:
Calculated: Pay run was successfully processed
Error: An error occurred during processing (review error details)
Filings
A new section appears showing the status of regulatory filings:
STP_Submit (Single Touch Payroll)
The file sent to the Australian Tax Office
Shows filing status and relevant dates
Super_Submit (Superannuation)
The file sent for superannuation contributions
Shows filing status and relevant dates
For each filing type, you can:
View the current status
See submission and response dates
View the exact file that was created and sent
View the exact response received from the ATO or superannuation fund
Note: These detailed views are generally used for troubleshooting failed submissions.
Creating an extra pay for the period
If you need to make adjustments after processing a pay run (for example, to include late timesheets or forgotten leave requests), you can create an extra pay for the same period.
When to use an extra pay
Use this feature to account for:
Late timesheets that weren't approved in time
Leave requests submitted after the pay run was processed
Reimbursements that were missed
Other pay elements that should have been included in the original pay run
How it works
Open the processed pay run
Select Create extra pay for this period
A new pay run is created for the same pay period
Add the missing timesheets, leave requests, or other elements
Process the extra pay run
⚠️ Tax, superannuation, and other components are calculated as if these items were part of the original pay, but you'll only pay the incremental difference. This ensures the employee's tax and super remain correct for the full period.
Monitoring filing status
Single Touch Payroll (STP) filing
Check that the STP filing shows a successful status. If it failed:
Review the error message in the filing details
Address any issues identified
Contact PaySauce support if you need assistance
Superannuation filing
Check that the superannuation filing shows a successful status. If it failed:
Review the error message in the filing details
Common causes include incomplete superannuation details for employees
Address any issues and contact PaySauce support if needed
What employees see
After you process a pay run:
Employees can view their payslips in PaySauce
Payslips show all the details included in the pay run
Employees will receive payment according to their bank account details
Leave balances are updated to reflect any leave taken
Common Questions
A payment failed
A payment failed
Check the payment status section for error details. Common causes include:
Incorrect bank account details
Insufficient funds in your payment account
Bank processing issues
The STP filing failed
The STP filing failed
Review the filing error message. Common causes include:
Incorrect employee tax file numbers
Missing employee details
ATO system issues
Correct any data issues in employee records and contact PaySauce support to resubmit the filing.
The superannuation filing failed
The superannuation filing failed
Review the filing error message. Common causes include:
Incomplete superannuation fund details (USI, member number)
Incorrect fund information
Fund system issues
Update employee superannuation details in their employee records and contact PaySauce support to resubmit.
I need to adjust a completed pay run
I need to adjust a completed pay run
Use the Create extra pay for this period feature to process additional payments for the same period. This maintains correct tax and superannuation calculations while only paying the incremental difference.
An employee didn't receive their payment
An employee didn't receive their payment
Check the payment status first. If it shows complete, ask the employee to check with their bank. Payment timing can vary depending on the payment method (NPP vs Direct Credit) and the employee's bank.